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Athletic Woman

TERMS OF BUSINESS

Need to Know

PT Terms: FAQ

Payment Terms

  1. Payment MUST be made in advance of any training sessions taking place.

  2. Sessions MUST be completed within 3 months from the date of purchase or they will be forfeited.

  3. If, for any reason, we need to cancel your PT appointment within 24 hours, your next scheduled PT session will be provided free.

  4. In return, we require 24 hours' notice of any cancellation or rescheduling. Failure to do so will result in you being charged the full session rate.

  5. If you’re late for your session, your session length will be deducted accordingly, and you will be charged at the scheduled rate. If you’re more than 20 minutes late, the session may be canceled, and you will be charged for the full session.

  6. By making payment you consent to our terms of the service agreement.

Cancellations

  1. If, for any reason, we need to cancel your PT appointment within 24 hours, your next scheduled PT session will be provided free. In return, we require 24 hours’ notice of any cancellation or rescheduling. Failure to do so will result in you being charged the full session rate.

  2. PT and online coaching by Direct Debit can only be canceled after the Initial period has been completed. After this time, any cancellation to PT and online coaching by Direct Debit must be made at least 30 days before your next scheduled Direct Debit payment by email. Once PT by Direct Debit is canceled or all sessions in your PT pack are completed, this Personal Training/ online coaching Agreement will terminate.

  3. If you cancel or miss your session with less than 24 hours notice, you will be charged the full session rate. Please respect the limited time I have in the day as I respect yours.

  4. All sessions MUST be confirmed and in the diary 24 hours prior to starting otherwise your training time slot will be offered to my client base on a first-come, first-serve basis.

Refunds & Transfers 

  1. If you are unable to continue your scheduled PT sessions due to medical reasons, a refund may be available for the remaining sessions. You will need to submit a letter signed by your doctor clearly stating exercise restrictions before a refund is considered.

  2. Refunds are not provided under any other circumstances.

  3. You can transfer your Personal Training Agreement or sessions to another person. No refunds will be given for unused sessions.

Late Arrivals 

  1.  If you’re late for your session, your session length will be deducted accordingly, and you will be charged at the scheduled rate. If you’re more than 20 minutes late, the session may be canceled, and you will be charged for the full session.

Injury

  1. Should you experience any pain, discomfort, or injury, during any of your sessions, please inform your Personal Trainer immediately.

  2. Before, or during, the course of your training, health concerns may arise that may require further input from your doctor, physiotherapist, or a health professional. Your Trainer may request your assistance in obtaining that information. Please be aware that your Trainer cannot diagnose and/or prescribe treatment for any form of injury, disease, or other medical problem.

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