TERMS OF BUSINESS
Need to Know
Payment for services must be made in full at the front desk, in advance of any training sessions taking place.
All sessions are 20, 40 or 60 minutes in length.
6, 12 & 24 pack products must have all sessions completed within 60, 90 days respectively, or they will be forfeited. You can find the expiry date of each pack on your trainers ‘session sign off’ sheet.
We require 24-hours cancellation notice. Failure to do so will result in being charged the full session rate.
If, for any reason, we need to cancel your appointment within 24-hours, your next regularly scheduled session will be provided free of charge.
If you are unable to continue your scheduled personal training sessions due to medical reasons, a refund may be available for the remaining sessions. You will need to submit a letter from your doctor clearly stating exercise restrictions prior to a refund being given.
Refunds are not provided under any other circumstances.
If your Personal Trainer is away on holiday, or sick leave, your pack will be extended for the duration of their absence. Refunds will not be given on sessions that have to be rescheduled under these circumstances
Should you experience any pain, discomfort, or injury, during any of your sessions, please inform your Personal Trainer immediately, who will ensure that appropriate action is taken.
Prior to, or during the course of your training, health concerns may arise that may require further input from your doctor, physiotherapist, or other allied health professionals. Your Trainer may request your assistance in obtaining that information.
Please be aware that your Personal Trainer cannot diagnose and/or prescribe treatment for any form of injury, disease, or other medical problem.
If possible, try to keep two metres away from each other & other members at the gym. Due to gym closures and current government guidelines. All sessions will be held outside until further notice.
2. Cleaning and Disinfecting
clean and disinfect anything we touch, or drip sweat on. Although it is already common practice to wipe down equipment after use, extra effort must be taken to disinfect all touch points. This includes the obvious: handles, upholstery and consoles, but could also now include all other areas that might be touched with the hands such as handrails, machine adjusters and resistance machine weight adjusters.
If you do contract the virus or come into contact with anyone that has. Please inform me immediately. Sessions will be postponed until further notice
Hand washing on arrival is encouraged and avoid touching faces. Wearing a face mask is recommended on arrival, your trainer will wear one also.